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Info and Policies

LEAD TIME

Most of our fixtures are made to order and have a 2-3 week lead time. As a small business, lead times may vary from time to time (large orders, holidays, etc). Please contact us for expedite requests. We will do our best to accommodate expedited requests.

TRADE PROGRAM

To open a trade account, please email us with your company's information. Once we receive your trade account request, we will contact you with our trade program information. Benefits of our trade program include: discounts, spec sheets, invoicing, and exclusive product updates.

UL LISTED

Most of our hardwired fixtures are UL Listed for both dry and damp locations which includes bathrooms, kitchens, laundry rooms, and well covered patios as long as the fixture is protected from the elements. Our plug in fixtures are not UL Listed but built to UL standards.

SOCKETS

Our fixtures are built with either E26 standard base sockets or E12 candelabra base sockets. Depending on the fixture, E27 standard base European sockets may be substituted. Contact us if an E27 socket is needed.

VOLTAGES

Most of our fixtures are rated for voltages up to 240v. Voltages are listed in each product description. E27 standard base European sockets may be substituted. Our lamps are built with U.S. standard cord ends.

SCONCES

A cord and plug can be added to most of our sconces. Contact us if a cord and plug is required.

BRASS

Most of our fixtures are handcrafted using unfinished brass. Unfinished brass will naturally patina with maturity. The brass will develop a rich color over time. A non-abrasive brass cleaner can be used to remove the patina, if desired.

CLEANING

We recommend using a damp microfiber cloth to gently clean the fixture. Next use a dry microfiber cloth to dry any moisture that may remain from the damp cloth. Do not use abrasives or cleaners on the fixture as they may damage the finish.

SHIPPING

When your order is received, we will send an email so you'll know we have your order. Our fixtures are handcrafted, repurposed or refurbished, please see individual product descriptions for accurate lead times.

J Knox Designs ships all packages via Fed Ex Ground, USPS or UPS; we cannot ship to P.O. Boxes. A signature will be required on all packages over $200. When your package has been shipped, we will email you the tracking number.

Please double check to ensure your shipping address is correct. If any package is sent back to J Knox Designs, for any reason, the Buyer will be responsible for all fees to reship package.

Free shipping is only offered for certain products shipping to the contiguous 48 states.

The international buyer must accept sole responsibility for all fees, but not limited to, customs fees, taxes and any other fees levied upon delivery of your product.

RETURNS/EXCHANGES

We take pride in our craftsmanship and your satisfaction. Our fixtures are made to order when purchased, therefore, we typically do not accept returns on our made to order products for any reason other than defects. We will accept exchanges if Purchaser contacts J Knox Designs via email of intent to exchange merchandise within 25 days of ship date. Purchaser is responsible for all return shipping fees. Purchaser must return merchandise via insured USPS, FedEx or UPS no later than 30 days of receipt of merchandise. Products must be in original unused factory condition. J Knox Designs is not responsible for damaged or lost packages when return shipping. We will not accept returns or exchanges on sale items, custom orders or large orders.

HANDCRAFTED QUALITY

We take pride in our craftsmanship. Our fixtures are handmade to order in our Texas shop. We strive to use the highest quality materials available, however, minor imperfections may be present in the fixture finishes and handblown glass.

WARRANTY

We guarantee the workmanship and electrical components of our light fixtures for 2 years. Damage from misuse, improper light bulb usage or improper installation will not be covered.​ Any repairs needed will be completed in our Texas shop. We cannot reimburse for any installation or product removal. With proper care, our fixtures will last a lifetime.