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Info and Policies

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Lead Time

Our fixtures are made to order and have a 2-4 week lead time. As a small business, lead times may vary from time to time (ex. large orders, holidays, pandemics, etc). Please contact us for expedite requests. We will do our best to accommodate such requests.

Trade Discount

To open a trade account, please complete the trade account request. We will contact you with our trade program information. Benefits of the trade program include: discounts, spec sheets, invoicing, and exclusive product updates.

UL Listed

Most of our hardwired fixtures are UL Listed for both dry and damp locations which includes bathrooms, kitchens, laundry rooms, as well as covered patios as long as the fixture is protected from the elements. Our plug in fixtures are not UL Listed, however, they are built to UL standards.

Sockets

Our fixtures are built with either E26 standard base sockets or E12 candelabra base sockets. Double check each product description to see which socket is used for that particular fixture. Depending on the fixture, E27 standard base European sockets may be substituted. Contact us if an E27 socket is required.

Installation

Although installation instructions are provided, we strongly recommend all lighting be installed by a licensed electrician. We also recommend the electrician wear gloves during installation to prevent marking and fingerprints, especially on the brass components.


Voltages

Most of our fixtures are rated for voltages up to 240v. Voltages are listed in each product description. Our lamps are built with U.S. standard cord ends (110v).

Optional Cord and Plug

A cord and U.S. standard plug can be added to most sconces. Contact us if a cord and plug is required.

Brass Options

We offer two different brass options - natural brass and brushed brass. Natural brass will develop a rich color over time. A non-abrasive cleaner can be used to remove the patina, if desired. Brushed brass is hand brushed and a coat of wax is applied to the fixture. Please contact us to request a clear coat on the brushed brass.

Cleaning

We recommend using a damp microfiber cloth to gently clean the fixture. Remove any excess moisture from the fixture using a dry microfiber cloth. Do not use abrasives or cleaners on the fixture as they may damage the finish.

Warranty

We guarantee the workmanship and electrical components of our light fixtures for 2 years. Damage from misuse, improper light bulb usage or improper installation will not be covered. Any repairs needed will be completed in our Texas studio. We cannot reimburse for any installation or product removal. With proper care, our fixtures should last a lifetime.

Handcrafted Quality

We take pride in our craftsmanship. Our fixtures are handmade to order in our Texas studio. We strive to use premium quality materials, however, minor imperfections may be present in the fixture finishes and handblown glass.

Shipping Policy

When your order is received, we will send an email so you'll know we have your order. Our fixtures are handmade to order, please see individual product descriptions for accurate lead times.

J Knox Designs ships all packages via insured FedEx Ground, USPS, or UPS; we cannot ship to P.O. boxes. A signature will be required on all packages over $200. When your package has been shipped, we will email the tracking number. Please double check to ensure your shipping address is correct. If any package is sent back to J Knox Designs, for any reason, the Buyer will be responsible for all fees to reship the package.

Free shipping is only offered for certain products shipping to the contiguous 48 states.

The international buyer must accept sole responsibility for all fees, including but not limited to, customs fees, taxes, and any other fees levied upon delivery of your merchandise.

 

Returns/Exchange Policy

We take pride in our craftsmanship and your satisfaction. Our fixtures are made to order when purchased, therefore, we typically do not accept returns on our made to order products for any reason other than defects.

We will accept exchanges if purchaser contacts J Knox Designs via email of intent to exchange merchandise within 25 days of ship date. Purchaser is responsible for all return shipping fees. Purchaser must return merchandise via insured USPS, FedEx, or UPS no later than 30 days of receipt of merchandise. Products must be in original, unused factory condition. J Knox Designs is not responsible for damaged of lost packages when return shipping. We will not accept returns or exchanges on sale items, custom orders or large orders.

 

Still have questions?

+1(409) 316-9927
support@jknoxdesigns.com