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Commonly Asked Questions

Are you fixtures UL Listed?

Most of our hardwired fixtures are UL Listed for damp and dry locations. Our plug in fixtures are not UL Listed but are built to UL's standards.

Will your fixtures work outside the U.S.?

Yes, most of our hardwired fixtures are rated for voltages up to 240v. Voltages are listed in each product description. Our lamps are built with U.S. standard cord ends.

Are your lights customizable?

Yes, since our fixtures are made-to-order, we can customize them to your specifications. Contact us to customize the perfect fixture for your space.

Do you do custom work?

Yes, contact us with your design ideas.

What is the completion time?

Most of our fixtures are made to order and have a 2-3 week lead time. Please contact us if you need your fixture expedited. We will do our best to accommodate expedited requests.

Do you accept returns?

Sale items and custom orders cannot be returned or exchanged. Our fixtures are made to order when purchased, therefore, we typically do not accept returns on our made to order products for any reason other than defects. We will accept exchanges if Purchaser contacts J Knox Designs via email of intent to exchange merchandise within 7 days of original purchase. Purchaser must return merchandise via insured USPS, FedEx or UPS no later than 20 days of original purchase. Products must be in original unused factory condition. J Knox Designs is not responsible for damaged or lost packages when return shipping.

​Do you ship international?

Yes, we ship internationally. Please note Buyer is responsible for paying all fees associated with delivery of your package, including customs fees and taxes.

Do you offer a warranty on your fixtures?

We guarantee the workmanship and electrical components of our light fixtures for 2 years. Damage from misuse, improper light bulb usage or improper installation will not be covered.​ Any repairs needed will be completed in our Texas shop. We cannot reimburse for any installation or product removal. With proper care, our fixtures will last a lifetime.

 

Didn't find the answer to your question? Send us a message at support@jknoxdesigns.com!